Privacy Statement

Privacy Statement

Privacy and confidentiality is fundamental to SGB Podiatry’s values and undertakings. Our policies and procedures ensure that the personal information in our possession is handled sensitively, securely and in accordance with privacy legislation.

SGB Podiatry is committed to upholding the National Privacy Principles which set the standards for obtaining, using, storing and accessing our clients’ Personal Information.

What information is collected and used?

To provide quality podiatric care, SGB Podiatry collects Personal Information from our clients such as name, contact details and sensitive medical information. This information is necessary to provide accurate diagnosis and appropriate treatment. We will also use clients’ personal information to communicate with them and for billing purposes.

Whilst there is no obligation for clients to provide the information requested, withholding information may prevent us from providing our services to them.

It is the clients’ responsibility to ensure that the information they have provided to us is accurate and current. Clients are able to update/ correct their information as required however we may track these changes for auditing purposes.

Examples of Personal Information we may collect include:

  • names, addresses, date of birth, email addresses, phone number(s), family relations,
  • medicare card details, health fund details,
  • occupation,
  • historical and current health information,
  • historical and current medications taken,
  • healthcare practitioners involved in treatment,
  • transaction details,
  • any additional information provided to us by you.

This Personal Information is obtained in many ways including:

  • correspondence through interview,
  • by telephone and facsimile,
  • by email,
  • via our website,
  • from social media and publications,
  • from other publicly available sources and from third parties.

We don’t guarantee website links or policy of authorised third parties.


Clients have a right to privacy and confidentiality of their Personal Information. SGB Podiatry will only use or disclose a client’s Personal Information for the purpose for which it was collected to provide our services, i.e. providing podiatry assessment, treatment and related services.

From time to time, personal information may be shared with other health providers (doctors, allied health practitioners, specialists, etc.) in the course of treating/ managing a client’s condition. Where applicable, client information will also be provided to Medicare, the Department of Veterans’ Affairs and/ or health insurance funds. The clients’ information is disclosed to these parties only in relation to the specific services provided to the client.

Unless the client authorises (in writing) a third party (other than above) to access to their information, only the client will be granted access to their personal information.

There are limited exceptions where information may be disclosed without the client’s consent including emergency situations, risks to the health and safety of an individual or the public, fulfilling medical indemnity insurance requirements. Practitioners may be legally bound to release client records in situations such as under court orders, subpoenas, and Coroner’s court cases.

We may also use Personal Information in other ways to enhance the services we provide to our clients. Clients have the right to tell us that they do not want us to contact them for any reasons other than the primary purpose of collecting their personal information.

How is the information stored?

SGB Podiatry maintains hardcopy and electronic records of client information. We take measures to ensure personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

Client information is kept for as long as is required by law. Information that is no longer needed after this time is destroyed securely.

How can clients access the information?

Clients may request access to any of their Personal Information we hold (except where prevented by privacy law). Requests must be made in writing and proof of identity may be required.

For most requests, the information will be provided free of charge. However, where considerable effort is required on our behalf, or in some cases, where a consultation with the client’s practitioner is required, a reasonable fee will be payable to access the record. This fee cannot be claimed with Medicare, DVA or health insurance funds.Maintaining the quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Direct Marketing

From time to time we may use your Personal Information to provide you with current information about related or special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. If you do not wish to  receive marketing information, you may at any time decline to receive such information by contacting our office by telephoning 08 9523 1020 or by emailing us at

There is no charge for removing your name and address from our data base.


Complaints regarding the handling of Personal Information should be discussed with the client’s practitioner or the Business Manager.

Policy updates

This Policy may change from time to time to be relevant to the industry, technology and relevant law. The Privacy Policy will be always available on our website.

Privacy policy complaints and enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Tel: 08 95231020

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

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